These Terms and Conditions constitute a legally binding agreement between you (the "Customer") and (the "Company"), a business operating in Northbrook, Illinois. By submitting an order, dropping off media, or engaging our services, you agree to be bound by the following terms.
The Company agrees to perform digitization, formatting, and digital restoration services (such as OCR, color correction, and noise reduction) as specified in your order receipt.
Media Limitations: The Customer acknowledges that analog media (such as magnetic tape, physical film, handwritten letters, and vintage photographs) degrades naturally over time.
Outcome Disclaimer: While the Company utilizes professional-grade hardware and software to optimize output, we do not guarantee a "perfect" visual or audio outcome, as the final digital files are directly limited by the physical condition of the original source media.
The Customer represents, warrants, and certifies that they are the rightful owner of, or have explicit, legal permission from the copyright holder to copy and digitize, all physical materials submitted to the Company.
Professional and Commercial Works: Digitization of professional photographs, published books, commercial video/audio recordings, or other copyrighted materials requires a signed release waiver from the copyright holder.
Fair Use: For book scanning, the Customer certifies that the digitization is permissible under federal Fair Use guidelines.
Indemnification: The Customer agrees to indemnify, defend, and hold harmless the Company, its owners, and its employees against any third-party claims, lawsuits, damages, or legal expenses (including attorney’s fees) arising from allegations of copyright infringement related to the materials processed.
Refusal of Service: The Company reserves the right to refuse to scan or digitize any material if it suspects actual copyright infringement or misuse of our services.
The Company implements professional workflows to safeguard your irreplaceable family memories and historical archives. However, analog media is inherently fragile.
Exclusive Remedy: In the highly unlikely event that your original physical materials are lost, damaged, or destroyed while in our possession, the Customer agrees that their sole and exclusive remedy is a store credit or refund equal to the amount paid for the service of that specific item.
Sentimental Value Disclaimer: The Company is not liable for any emotional, sentimental, or personal value, nor are we liable for incidental, special, or consequential damages under any legal theory.
In-Transit Risk: The Company is not responsible for any materials lost, damaged, or delayed in transit prior to arrival at our Northbrook studio, or after they leave our possession via a shipping carrier.
Rates: Pricing is based on published rates at the time of order intake.
Sales Are Final: Because every order represents a highly customized digital service, all sales are final. No refunds, cancellations, or returns are permitted once physical processing of your media has begun.
Prepayment & Deposits: For premium custom projects (such as advanced photo restoration, non-destructive book scanning, or bulk archiving), a prepayment or upfront deposit may be required upon approval of our written estimate.
Applicable Taxes: Digital-only deliverables (e.g., cloud download links) are delivered tax-free. Deliveries involving physical media (e.g., custom USB drives, DVDs, or physical photo prints) are subject to Cook County and local Northbrook sales taxes.
Cloud Access and Security: If your order includes secure cloud hosting or a download gallery, you accept sole responsibility for keeping your access credentials secure and sharing your private download links only with trusted parties.
Customer Data Backups: The Company’s local servers and temporary cloud links are intended for retrieval and sharing, not for permanent long-term archive backup. Unless you have purchased an ongoing cloud storage subscription , the Company does not guarantee it will retain a copy of your digitized files. You are strictly required to copy your delivered files to a secure personal computer immediately upon receipt.
Customer-Provided Storage Media: If you choose to provide your own external hard drive or USB drive for file transfer, you warrant that the device is fully functional, formatted, and free of malware or viruses.
Abandoned Physical Material: The Company will notify you immediately upon project completion. Physical materials not picked up within thirty (30) days of final notification may be subject to storage fees. Any original physical items left unclaimed after ninety (90) days will be considered abandoned and may be safely disposed of or recycled at the Company’s discretion.
Privacy Guarantee: The Company respects the highly personal and private nature of your archives. We will never share, distribute, or publish your digitized content without your prior written consent (unless required by law).
Prohibited Content: The Customer agrees not to submit any materials that violate state or federal laws, or contain dangerous, harmful, or legally prohibited content. The Company reserves the right to immediately terminate any project violating this standard.
These Terms and Conditions shall be governed by, and construed in accordance with, the laws of the State of Illinois, without regard to conflict of law principles. Any legal dispute, arbitration, or litigation arising out of or relating to your engagement with the Company must be filed and resolved exclusively in the state or federal courts located in Cook County, Illinois.